FAQs

Most frequent questions and answers

Airifier delivers healthy and beautiful plants to your door across India. Every delivery also includes a 30 day guarantee and lifetime plant support to keep your plants happy and healthy. Customers can choose variety of plants as well as specify the pot color and styling. 

For All Inquiries: [email protected] 

For Urgent Inquiries: 9711510819

We deliver all plants, pots and accessories through a courier service, packed carefully using secure, cushioned boxes that keep your plants fresh. When your plant arrives, just remove the protective packaging and enjoy your beautiful new greenery! Order departs within 2 days and average delivery time is 1 to 3 days except in the cases where the plants have been chosen by you not available with our suppliers. We notify you with the estimate delivery time in such scenarios and you also have the option to get it replaced with different plants of same value. 

No two plants are exactly alike. Please use all the pictures on the site for a reference only. Although we make the best attempt to get you a plant that’s as close to the pictures as possible, there will always be variations—that’s what makes the plant uniquely yours! Note that the plant heights displayed on our website are measured from the floor to the top of the leaf. Similarly, our ceramic pots are handcrafted, so consider any tiny differences or imperfections part of their unique charm. We will always make every effort to get you the exactly the product you see on our website. That said, if you’re not over the moon about your new greenery, you can send it back to us.

Please report the same within 24 hours of receiving the order at [email protected] For More: please read our returns policy

Don’t panic! Your order is probably in the works and will be confirmed shortly. Double check your spam folder. If you have any questions or concerns about your selections, you can always contact us at [email protected] and we can resend your confirmation email.

For now we can only arrange a speedy delivery in Delhi NCR at additional charges. For the rest of India average delivery time 1-3 days. Please drop us a mail at [email protected] for a fast delivery across Delhi NCR. 

We deliver plants across India that includes cities, small towns, villages and remote areas too where our courier network can reach. 

We’re a little biased, but we think plants make the perfect gift. After you pick out a plant, simply fill in the recipient’s address for delivery. You can even add a personal note for them at checkout, and we’ll include it with their delivery. Order departs via courier within 2 days.

We want to assure you that anyone can be a successful plant owner. Our plants are all easy to care for and come with foolproof care instructions. It takes a little practice to develop a green thumb, but if the plant dies within your first 30 days and it is not due to negligence of care, we’ll replace it! You will need to deliver the product back to us in the original packaging.

Please note that a 15% restocking fee (of the full price of the product, before discounts) will be charged for all returns and exchanges. This helps cover the costs we incur when an item is returned or exchanged.

After receiving your return and inspecting the condition of your item (product must be in the same condition as when it arrived to you), we will process your refund or schedule an exchange. Please allow at least 3 days from the receipt of your item to process your return or exchange. We will notify you by email when it has been processed.

Please contact us at [email protected] to arrange a replacement.

Note: We’ve stopped sending out manuals to save paper. Please go to ‘Menu > Search-Icon’ on airifier.com and type your plant name and press enter. Select your plant and learn about the care tips in the description section. Additionally you can also send your questions to [email protected]

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